We ensure to look into all complaints with care and fairly for no cost. However if you are still not happy with the status of your complaint, we will direct you to The Financial Conduct Authority to appeal. You can make your complaint via: Email: firstname.lastname@example.org Telephone: +44 (0)20 3105 5534We ask you to provide us with details and documentation as much as possible about the basics of your complaint. At We Buy Diamond our staff are committed to investigate and resolve the issue as soon as possible. However, this should not take more than seven business days after the complaint is received. If it is not resolved within the specified time, we may send you a copy of the respective complaint handling process. If it is not possible, we will keep you informed of our progress and email to you within further seven business days.
If we cannot resolve your complaint within 56 days after the date of the complaint, you may refer your complaint ultimately to The Financial Conduct Authority. You can contact the Financial Conduct Authority via:
Address: FCA Head Office, 12 Endeavour Square, London E20 1JN, UK
Telephone: 0300 500 0597